Delivery & Returns
We deliver authentic football gear across all 47 counties in Kenya. Fast, reliable, and secure shipping to your doorstep.
Delivery Information
Shipping Costs
Same-day or next-day delivery within Nairobi
Pay with cash when your order arrives (Nairobi only)
Delivery within 2-5 business days, cost varies by location
Payment Options
Nairobi only
All locations
All locations
All locations
Delivery Timeline
What's Included
- Package tracking via SMS/WhatsApp
- Secure packaging with bubble wrap
- Insurance coverage up to KES 50,000
- Delivery confirmation with photo proof
Returns Policy
Important Notice
We only accept returns for defective goods. All our products are carefully inspected before shipping to ensure quality.
Eligible for Returns
- Manufacturing defects (stitching, material flaws)
- Damaged items received due to shipping
- Wrong item sent (our mistake)
- Significant color or design discrepancies
Not Eligible for Returns
- Change of mind or size preference
- Normal wear and tear
- Damage caused by misuse
- Items worn or washed
Return Process
Contact Us Within 24-48 Hours. Failure to do so will invalidate your return.
Report the defect via WhatsApp, email, telegram or phone with photos of the issue.
Get Return Authorization
We'll review your case and provide a return authorization number if approved.
Send Item Back
Use your preferred courier service to send the item back to our address.
Refund or Exchange
Once we receive and verify the item, we'll process your refund or exchange.
Need Help? Contact Our Customer Service
Frequently Asked Questions
Can I pay when the order arrives?
Yes! Pay on delivery is available for orders within Nairobi County only. Have exact cash ready when your order arrives.
Do you deliver to remote areas?
Yes! We deliver to all 47 counties in Kenya. Remote areas may take 3-5 business days and require prepayment via M-Pesa or card.
Can I track my order?
Absolutely! You'll receive tracking information via SMS and WhatsApp once your order is dispatched.
What if I'm not home during delivery?
Our courier will call you to arrange a convenient time. We also offer pickup points in major towns for your convenience.
How long do I have to report defects?
You have 24 hours within Nairobi, It's environments and 48 hours elsewhere from delivery to report any defects. Make sure to inspect your items immediately upon arrival.
Who pays for return shipping?
For defective items, you arrange and pay for return shipping using your preferred courier. We'll reimburse reasonable shipping costs with your refund.
Can I exchange for a different size?
Size exchanges are only possible if the item is defective. Please check our size guide carefully before ordering.
What payment methods do you accept?
M-Pesa, Visa/Mastercard, bank transfers for all locations. Cash on delivery is available for Nairobi County only.